Contact and support
Here is how to get help fast, whether your question is about a booking you made or about Pet Pro's itself.
A question about a specific booking
Reschedule, cancel, running late, or a question about the service itself? The business you booked with is the fastest answer. Their phone number and email are on their listing page, and the confirmation email you received has a link to change or cancel your appointment.
Help with your account, a payment, or Pet Pro's
Anything to do with Pet Pro's itself, your account, a payment, or listing your own business? Email us at support@petpros.com.au and a real person will get back to you.
Common questions
How do I cancel or reschedule?
Use the link in your confirmation email to cancel, or contact the business directly to move your appointment. Each business sets its own cancellation window, shown to you when you booked.
I did not get my confirmation.
Check your spam or junk folder first. If it still has not arrived, the email address may have a typo, so contact the business to confirm your booking. For anything the business cannot resolve, email support@petpros.com.au.
How do I list my business?
Head to For business to get started, or read our guides. Questions before you sign up are welcome at support@petpros.com.au.
Is my payment secure?
Yes. Card payments run through Stripe, a certified PCI DSS Level 1 provider. Your card number goes straight to Stripe and is never seen or stored by us. See our Security page for the full picture.
Still stuck? Email support@petpros.com.au. See also our Privacy Policy, Terms of Service, and guides.